Shipping policy

Shipping Policy

At Lumieres Glow, we're committed to getting your order to you as quickly and reliably as possible.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing may take an additional 1–2 business days.

Estimated Delivery Times

We currently ship within the United States only.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with your tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Lumieres Glow is not responsible for orders delivered to an incorrectly entered address. If you notice an error after ordering, email us at support@lumieresglow.comas soon as possible and we'll do our best to correct it before your order ships.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost in transit, contact us at support@lumieresglow.com with your order number and we'll work with the carrier to resolve it promptly.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support@lumieresglow.com with:

• Your order number
• Clear photos of the item and packaging received

We'll review your case and make it right.

Contact Us

Questions about your order or delivery? We're here to help.

Email: support@lumieresglow.com
Response time: 1–2 business days