Refund policy

Return & Refund Policy

At Lumieres Glow, we stand behind every bottle we sell. We want you to love your results — and if you don't, we'll make it right.

30-Day Money-Back Guarantee

If you've used Lumieres Glow consistently for 30 days and are not satisfied with your results, contact us within 30 days of your delivery date for a full refund.

  • No product return required.
  • No lengthy process.
  • Email support@lumieresglow.com with your order number and we'll handle the rest.

This guarantee covers opened and used products. We offer it because we know results take consistent use over time — and we want you to try the product with complete confidence and zero risk.

This guarantee is designed for customers who have genuinely given the product a consistent try. We reserve the right to decline requests that are clearly abusive or fraudulent.

Unopened / Unused Returns

Changed your mind before opening your order? We accept returns of unopened, unused products in their original packaging within 30 days of delivery.

  • Customers are responsible for return shipping costs.
  • Once the item is received and inspected, a refund will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or card provider to process and post the refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@lumieresglow.com with the following:

  • Your order number
  • Clear photos of the item and packaging received
  • A brief description of the issue

We'll review your case promptly and offer a replacement, store credit, or full refund — at no additional cost to you.

Return Shipping

  • 30-Day Money-Back Guarantee claims: No return is required.
  • Unopened/unused returns: Customers are responsible for return shipping. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
  • Damaged, defective, or incorrect orders: Return shipping is covered or waived entirely.

Contact Us

Questions? We're here to help.

Email: support@lumieresglow.com
Response time: 1–2 business days